Parking
There are 119 onsite car parking spaces and dedicated parking bays for bicycles and motorbikes. These are for patients of Castle Healthcare Practice, Muster’s Medical Practice, My Local Chemist (pharmacy) and Response Physio & Sports Therapy (physiotherapy).
Patients are able to park in the car park for up to two hours (clamping is enforced). Vehicles and their contents are left in the car park at their owners risk. Castle Healthcare Practice does not accept responsibility for any loss or damage.
Step-Free Access & Lift
Embankment Primary Care Centre is fully DDA compliant. There is step-free access to all floors of the building via the ramp at the front of the building, and the lift which goes from the car park (underneath the building) to the ground and first floors.
PPE
Please visit the Covid-19/Coronavirus Information page to view patient and staff PPE requirements.
Checking-In
When you enter the building via the front entrance or exiting the lift on the ground floor, Castle Healthcare Practice reception and self-arrival screens will be on the left side.
Self-Arrival Screen
When you arrive for your appointment please use one of the self-arrival check in screens wherever possible. It is very simple to use. Simply touch the screen lightly and select your date of birth and the initial of your surname. The screen will confirm your arrival to reception, the clinician’s name and an appropriate waiting area. If you are late for your appointment an error message will appear asking you to report to reception.
Please remain in the waiting area and keep a close eye on the electronic patient call board for your name to be displayed. The screen will show your name, the name of the clinician and their room number. Should you have any difficulty, please advise the receptionist.
Reception
When checking-in at the reception desk, the receptionist will ask you to confirm your identification details. The receptionist will confirm which clinician you’ll be seeing and will direct you to a waiting room area to wait for your appointment.
If your appointment is during the ‘Enhanced Access Service’, please go straight to Castle Healthcare Practice reception to check-in.
Waiting Room
The Practice has three waiting room areas:
- Ground Floor Front – The seating area by the front entrance and Castle reception.
- Ground Floor Back – The seating area at the rear of the building by Castle reception.
- First Floor – The seating area upstairs.
Within each waiting room area there will be hand gel facilities and patient information screens.
Accessibility & Communication
Please visit the Accessibility Information page for information on how to let us know if you have any communication support needs.
Facilities
There are patient toilets and baby changing facilities located on both floors.
External Services
If you are attending an appointment for the following services, you are not required to check-in:
- Ultrasound
- Diabetic Eye Screening
- Orthopaedics
- Midwife
Take a seat in the first floor waiting room upstairs, and wait to be called in. Please note reception staff do not have access to appointment diaries for these services, therefore will be unable to assist in any queries.